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Questions?

Others may had the same ones. Read our list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order.

If you cannot find the answer to your question, please send a message to our customer service team by filling in the online contact form.

How do I place an order?
  • Add items to your cart by clicking the “Add to Cart” button displayed along with the product description.
  • When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.
  • Enter your billing, shipping and payment information as directed.
  • Confirm your order by clicking the “Place Order” button at the bottom of the confirmation page.
Can I make changs to my order after I have submitted it?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted.

When am I charged for the items that I ordered?

Your credit card is charged once your order has been placed in our system.

Can I view orders I've placed in the past?

Yes. Click on the My Account option at the very top of the home page. Log in using your email address and password. You’ll then be able to view your order history under “Orders”.

Finding your order status

The status of your order is easy to find.

  1. Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
  2. Visit the website. Sign In for Your Order History at www.vitamin360.com 24 hours a day. If you signed up for a vitamin360.com account, you may view information about your most recent orders (including tracking information) as well as past orders.
  3. Contact us. If you still have questions about your order, please contact us via e-mail at customercare@vitamin360.com.
What forms of payment do you accept?

We accept the following payment methods:

  • Paypal
  • Bank Transfer
What are your shipping options? How much does it cost, and how long will it take?

Enjoy free delivery! For detailes please check our „Get Free Delivery” Page.

Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.

Something on your mind? We’re here for you!

Mail Us

Call Us

If you would like to mail us, please send your comments or questions to:

Vitamin360 a.s
Priemyselná 6734
Dunajská Streda 929 01
Slovakia

You can call us at +4219 17 526 010

Mon – Fri 8:00 AM – 4:00 PM CET

Request a call back

Live Chat

Email

Live Chat with an agent

customercare@vitamin360.com

Contact Form

To submit a question or send feedback to us online, please use the
contact form below. Once you have entered your question or comment in
the fields provided, click Submit to send it to us.

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